Returns and Refunds


Returns

UK customers:
We actively try to reduce our carbon footprint by giving detailed product and size information online and hopefully minimising product returns as a result.
If, however, your purchase isn’t what you hoped for, we offer free returns within 14 days of purchase, provided the item(s) is in its original state; unworn, unwashed and with all labels attached. Returns form are enclosed within the package. Please complete the form with accurate reasons for why you are returning the item(s), helping us to improve on our products and services in the future.
Make sure the item(s) is securely wrapped and enclose the returns form in the package. If care has been taken when opening the package originally, you may be able to re-use the biodegradable polybag, make sure its secured with a tape. Attach the Freepost returns label to the package and hand the package in at the Post Office. Make sure you obtain a ‘proof of postage’ receipt and keep hold of this until you have received the refund. This is very important as we can only refund item(s) that reach us.
Once we have received the returned item(s), these will be checked manually, usually within 5 working days, and we will refund the price paid for the item(s) to the original payment card. Any delivery costs will not be refunded (exceptions apply).
You will receive an email from us confirming that a refund has been made. In the event that you are still waiting to hear from us after 10 working days, please feel free to email us at info@aloshlondon.com so that we can investigate further.

International customers:
We actively try to reduce our carbon footprint by giving detailed product and size information online and hopefully minimising product returns as a result.
If, however, your purchase isn’t what you hoped for, as an international customer (including Ireland), you have 28 days from purchase to return your items due to the longer delivery times.
We regret that we are unable to offer Freepost returns to International customers. When returning item(s) to us from overseas, we advise you to use a tracked service and retain the ‘proof of postage’/tracking number.

Once we have received the returned item(s), these will be checked manually within 5 days and we will refund the price paid for the item(s) to the original payment card. Any delivery costs will not be refunded (exceptions apply).
You will receive an email from us confirming that a refund has been made. Please allow 5 working days from arrival of the package to our warehouse before you contact us. In the event that you are still waiting to hear from us after 5 working days, please feel free to email us at info@aloshlondon.com so that we can investigate further.


EXCHANGE POLICY

We are happy to help our UK customers exchange items free of charge subject to availability of the requested item. Simply fill in the Returns & Exchanges form included in the parcel and return the item to us using the FREEPOST label. Upon receipt we will send you the replacement item at no extra cost to you.

Regrettably, at present we are unable to exchange items for overseas customers. Instead we recommend our EU customers to return the item for a refund and re order the goods they want.
To return your product, you should mail your product to:
UNIT 8, STUDIO 123 THAMES SIDE STUDIO, HARRINGTON WAY, WARSPITE ROAD, London, SE18 5NR, United Kingdom